Refund policy
Refund Policy
Last Updated: [Date]
At Wallora, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our Refund Policy below to understand your rights and responsibilities regarding returns, exchanges, and refunds.
Return Eligibility
You may request a return within 30 days of receiving your order.
To qualify for a return, the item must:
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Be unused and in the same condition as received.
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Be returned in its original packaging whenever possible.
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Include all original accessories, manuals, and components.
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Be accompanied by proof of purchase or your order confirmation.
Items returned without prior authorization may not be accepted.
How to Request a Return
To initiate a return, please follow these steps:
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Contact our Customer Support team at support@wallora-decor.com.
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Provide your order number and explain the reason for your return.
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If your request is approved, we will send you detailed return instructions.
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Carefully package the item and ship it to the return address provided by our support team.
Please do not send products back without first contacting us.
Inspection and Refund Process
Once your returned item is received, our team will inspect it to verify that it meets the return requirements.
If your refund is approved:
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Your refund will be issued to the original payment method.
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Processing typically takes 5–10 business days, depending on your payment provider or financial institution.
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You will receive an email confirming that your refund has been processed.
Original shipping charges are non-refundable unless the return is the result of our error or a defective product.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
Please include:
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Your order number.
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A description of the issue.
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Clear photographs of the product.
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Photos of the shipping packaging.
After reviewing your claim, we will provide an appropriate solution, which may include a replacement, exchange, or full refund.
Non-Refundable Items
The following items are generally not eligible for refunds unless they arrive damaged or defective:
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Gift cards.
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Digital or downloadable products.
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Personalized or custom-made items.
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Clearance or final sale items.
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Products showing signs of use or damage caused after delivery.
Order Cancellations
Orders may only be canceled before they have been processed for shipment.
Once an order has been shipped, it cannot be canceled and must follow the standard return procedure.
Exchanges
We replace products only if they are defective, damaged, or if the incorrect item was delivered.
To request an exchange, please contact us at:
Return Shipping
Unless the return is due to our mistake or a defective product, customers are responsible for return shipping costs.
For your protection, we recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages without tracking information.
Contact Us
If you have any questions regarding this Refund Policy, please contact us:
Wallora
Email: support@wallora-decor.com