Shipping policy

Shipping Policy

Last Updated: [Date]

Thank you for shopping with Wallora. This Shipping Policy explains how orders are processed, shipped, and delivered. By placing an order with Wallora, you acknowledge and agree to the terms outlined below.

Order Processing

All orders are processed after payment has been successfully authorized and verified.

  • Processing time is typically 1–3 business days.

  • Orders are processed Monday through Friday, excluding weekends and public holidays.

  • During peak seasons, holidays, or promotional events, processing times may be extended.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, when available.

Shipping Methods

Wallora partners with trusted shipping carriers to ensure reliable and secure delivery.

Available shipping methods vary depending on the destination and will be displayed during checkout.

Shipping fees are calculated at checkout based on your delivery location, package size, and selected shipping option.

Estimated Delivery Times

Delivery times begin after your order has been processed.

Estimated shipping times are:

  • Domestic Orders: 5–10 business days

  • International Orders: 7–20 business days

These delivery estimates are provided for reference only and are not guaranteed.

Delivery times may be affected by circumstances beyond our control, including:

  • Carrier delays

  • Customs inspections

  • Weather conditions

  • Public holidays

  • High shipping volumes

  • Remote delivery locations

Order Tracking

Once your package has been dispatched, you will receive an email containing your tracking number (if available).

Tracking information may take up to 48 hours to become active after shipment.

Tracking updates are provided directly by the shipping carrier.

International Shipping

Wallora ships to many countries worldwide.

International customers are responsible for any applicable:

  • Customs duties

  • Import taxes

  • VAT

  • Brokerage fees

  • Other government-imposed charges

These fees are determined by your local customs authority and are not included in your purchase unless otherwise specified.

International shipments may experience delays due to customs clearance procedures.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

If an incorrect or incomplete shipping address is provided:

  • Delivery delays may occur.

  • Additional shipping charges may apply.

  • Orders that have already been shipped cannot always be modified.

If you notice an error in your shipping information, please contact us immediately.

Lost Packages

If your tracking information indicates that your package has been lost, please contact us at:

support@wallora-decor.com

We will work directly with the shipping carrier to investigate the shipment.

Investigations may require several business days before a final resolution is reached.

Damaged or Incorrect Deliveries

If your package arrives damaged or contains the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the product

  • Photographs of the shipping packaging

After reviewing your claim, we will determine the appropriate resolution, which may include a replacement, exchange, or refund.

Delayed Deliveries

Although we make every effort to ensure timely delivery, Wallora is not responsible for shipping delays caused by factors outside our reasonable control, including:

  • Shipping carrier delays

  • Customs processing

  • Severe weather

  • Natural disasters

  • Labor strikes

  • Transportation disruptions

  • Government actions

Delivery dates are estimates and should not be considered guaranteed.

Returned or Undeliverable Packages

Packages returned to us due to:

  • Incorrect shipping information

  • Multiple unsuccessful delivery attempts

  • Refused delivery

  • Unclaimed shipments

may be subject to additional shipping charges before reshipment.

Original shipping fees are generally non-refundable.

Order Changes and Cancellations

If you need to modify or cancel your order, please contact us as soon as possible.

Once an order has entered processing or has been shipped, we may be unable to make changes or cancel the order.

Shipping Restrictions

Certain products may not be available for shipment to specific countries, states, or regions due to legal restrictions or carrier limitations.

If we are unable to fulfill your order, you will be notified and refunded if applicable.

Contact Us

If you have any questions regarding this Shipping Policy, please contact us:

Wallora

Email: support@wallora-decor.com